Kindbody's embryo storage move leaves patients uninformed and frustrated

Kindbody has struck a deal with a Massachusetts storage facility to move its patients' frozen embryos. The New England Cryogenic Center will now provide long-term storage for reproductive materials. Some patients, however, were left in the dark about the change. The agreement means embryos will be transferred to the east coast for safekeeping. Patients with procedures scheduled until the end of August will keep their tissues in Chicago. Those planning a transfer in over 90 days will have their embryos transported at no extra cost.

Not all patients received official notification. Lauren Soyk discovered the news through a Facebook group rather than an email or patient portal. Olivia Blackert also knew nothing of the change and found no details on her portal.

Kindbody confirmed the partnership but did not clarify why some patients were not informed. Patients who prefer not to move their embryos can choose another facility instead. The new storage arrangement is now in place. Patients retain the option to redirect their embryos elsewhere if they wish. The lack of communication, however, has left some with unanswered questions about the transition.