Mumbai's 24 Cancer Patient Navigators to Transform Oncology Care Access

Brihanmumbai Municipal Corporation (BMC) will deploy 24 Cancer Patient Navigators across Mumbai’s 24 administrative wards. These professionals are trained to support patients diagnosed through the city’s cancer screening programme. Dr. Daksha Shah, Executive Health Officer at BMC, confirmed their deployment as part of a wider healthcare initiative. The navigators will guide patients through every stage of cancer treatment. They will assist with referrals, counselling, follow-up care and access to services. Many patients feel overwhelmed when referred to tertiary care, and the navigators aim to reduce feelings of isolation or confusion.

The Patient Navigation in Oncology Care Programme is a joint effort by Tata Memorial Centre and ECHO India under the Cancer Care Bharat initiative. The navigators received training through Tata Memorial Centre’s specialised programme. Dr. R.A. Badwe stressed their importance, noting that patients see them as part of the medical team while doctors view them as trusted allies of the family.

Dr. Sudeep Gupta, Director of TMC, highlighted the need for new healthcare models due to India’s ageing population and growing cancer burden. The programme uses the ECHO model to improve treatment access and promote equitable care for all citizens. The initiative will provide comprehensive support to cancer patients in Mumbai. With trained navigators in place, the programme expects to streamline care and improve outcomes. The collaboration between BMC, Tata Memorial Centre, and ECHO India marks a significant step in addressing healthcare gaps.